Thomas F. Prendergast, chairman and chief executive of the Metropolitan Transportation Authority, and Joseph Giulietti, the new Metro-North president, met on Thursday with the legislature's Transportation Committee.
Prendergast said Metro-North audited the speed of 3,800 trains, is spending more than $425 million for technology to automatically stop or slow trains and established a chief safety officer job to focus solely on safety.
Giulietti promised better communication with riders.
Rep. Antonio Guererra, the committee's House chairman, told the officials that the rail service's recent record is appalling. Trains derailed twice, including one that was deadly and a power outage delayed service for nearly two weeks.