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MTA makes safety, reliability pledge to riders

January 24, 2012 4:50:17 AM PST
Managers of the Long Island Rail Road and Metro-North are making a pledge to riders for safe and reliable service.

The MTA pledge promises customers timely information, courteous employees and a clean transit environment.

It's the first time they've put that in writing.

Both railroads also announced the elimination of the $10 refund processing fee when a service suspension is posted on the MTA website.

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