"I have my cousin, my grandmother. She's back there. I tried to get in contact with them, but there's no connection to get and so I would like to know what's going on," Franicisco Georges said.
For some, the first real look at the earthquake's aftermath brought tears. Others still seemed unable to process it all.
"I was looking at news, I was shocked. I was like oh my God. I see everybody keeps crying. I don't understand that. This is impossible," Indy Sejouo said.
On the air, helping navigate thru this tragedy is Radio Soleil, a constant in New York's Haitian community.
Fielding questions, calming fears and providing a lifeline connection by simulcasting with a radio station on Haiti that still has a signal.
"Consoling and comforting people has always been a big part of Radio Soleil. That's what we're about," general manager Ricot Dupuy said.
In fact, many people stop by instead of tuning in. Sharing their fear and concern face-to-face makes the wait a bit more bearable.
"My mother was going crazy and she said the house that my auntie have is broke down and my grandmother's house is broken down also, so that's why we kind of worried about her because we haven't heard from her. And don't know if she was in the house or not," Marie Etienne said.